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InMoment Named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer

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  • InMoment named a Leader for its Ability to Execute and Completeness of Vision
  • InMoment recognized as a Leader for three times consecutively in customer experience management analysis by Gartner

SALT LAKE CITY–(BUSINESS WIRE)–InMoment®, the leading provider of Experience Improvement solutions, has been named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer. The company is confident that this recognition solidifies its position as a top choice for organizations considering an investment in customer experience (CX) software.

InMoment

Gartner® evaluated ten vendors in the report on the Ability to Execute and Completeness of Vision. At the conclusion of the analysis, InMoment was once again named a Leader, marking the third time it has been placed in the Leaders’ Quadrant of the Gartner Magic Quadrant Voice of the Customer (VoC) report.

Gartner defines Voice of the Customer (VoC) platforms “as one that integrates feedback collection, analysis and action into a single unified solution that helps organizations to understand and improve the customer experience.”

“We believe our recognition in the 2024 Gartner Magic Quadrant for Voice of the Customer underscores our commitment to revolutionizing customer experience through our integrated CX approach and that’s what makes us a leader in the industry,” says John Lewis, CEO at InMoment. “Our approach involves synthesizing insights from diverse sources using advanced AI and predictive analytics. This enables informed, impactful decisions and actions that foster both immediate business improvement and sustained long-term success.”

“Today, through collaboration with InMoment, we’re successfully eradicating data silos. By integrating feedback from independent-owned and corporate-owned stores, and La-Z-Boy omnichannel customer journey, we’re maximizing the utilization of diverse datasets to uncover more nuanced insights for our team,” says Jorge Calvachi, La-Z-Boy. “In a brief period, we’ve transformed our understanding of customer dynamics to work towards our ultimate goal of delivering a seamless customer experience.”

InMoment acknowledges that this recognition follows a year of accolades for them from Best CX partner, Best NLP company, G2 and more. The full Gartner Magic Quadrant for Voice of the Customer report is available here.

Gartner Disclaimer

Gartner, Magic Quadrant for Voice of the Customer Platforms, Michael Maziarka, Marina Marino, Patrick Quinlan, Chad Storlie, Deborah Alvord, 31 January 2024

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About InMoment

InMoment is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere—from surveys and social reviews, to conversational chat logs and transcripts. As the pacesetters in AI and text analytics, its 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com.

Contacts

Kelley K. Johnson, InMoment, kelley.johnson@inmoment.com

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